Return/Refund/Cancellation Policy

1. Returns Policy

1.1 Eligibility for Returns:

  • Products can be returned within 7 days of delivery.
  • Items must be unused, unworn, unwashed, and in their original packaging with all tags intact.

1.2 Non-Returnable Products:

  • Final sale items.
  • Gift cards and vouchers.

1.3 Process for Returns:

  • Contact our customer support team at hello@allthere.in
  • Provide your order number and reason for the return.
  • Ship the product back to the address provided by our team or opt for a pickup service if available.

1.4 Condition of Returned Products:

  • Products must pass a quality inspection. Items that fail the inspection will not qualify for a return, and no refund will be issued.

 

2. Refund Policy

2.1 Refund Eligibility:

  • Refunds are issued for returned items that pass the quality inspection.
  • Original shipping charges are non-refundable.

2.2 Refund Process:

  • Refunds will be credited to the original payment method within 7-10 business days.
  • For COD orders, refunds will be issued via bank transfer or store credit, as per your preference.

2.3 Delayed or Missing Refunds:

  • If you haven’t received your refund within the stated timeframe, check with your bank or payment provider. If the issue persists, contact us at hello@allthere.in.

 

3. Exchange Policy

3.1 Eligibility for Exchanges:

  • Exchanges are available for size or color issues, subject to stock availability.
  • The product must meet the same eligibility criteria as returns.

3.2 Exchange Process:

  • Contact our customer support team to initiate the exchange.
  • Specify the desired size or color for replacement.
  • Return the original item as per our return process.

3.3 Exchange Timeframe:

  • Replacement products will be shipped within 5-7 business days after the original item is received and inspected.

4. Cancellation Policy

4.1 Order Cancellation by Customer:

  • Orders can be canceled before they are dispatched. Contact our customer support team immediately to request cancellation.
  • For prepaid orders, the refund will be processed within 7-10 business days.

4.2 Order Cancellation by ALL THERE:

  • We reserve the right to cancel orders in case of stock unavailability, payment issues, or other unforeseen circumstances.
  • Customers will be notified, and a full refund will be processed promptly.

 

5. Important Notes

5.1 Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
  • If a pickup service is used, the cost will be deducted from the refund amount.

5.2 Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective product, contact our support team immediately. Provide photos of the product and packaging for verification.
  • A replacement or full refund will be issued after verification.

5.3 Store Credit:

  • Customers may opt for store credit instead of a refund. Store credit can be used for future purchases on the Website.

 

6. Contact Information

For any questions or assistance regarding returns, refunds, exchanges, or cancellations, please contact us:

Email: hello@allthere.in
Our customer support team is available from 24/7 to assist you.

 

By shopping with ALL THERE, you agree to this Return, Refund, Exchange, and Cancellation Policy. We’re committed to making your experience seamless and satisfactory.